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Flexible Solutions

Flexible solutions for your call center workforce

KellyConnect offers a comprehensive scope of workforce solutions that deliver sustainable value to the contact centers we serve—comprising the service capabilities, business solutions and disciplines detailed below:

A complete range of customer care services…

  • Traditional temporary/contract staffing
  • Temporary-to-hire staffing
  • Direct placement
  • On-premise or multi-location staffing
  • Home-based agent solutions, using your technology platform or ours
  • Customized recruiting, selection and onboarding services
  • Job preparation and developmental, soft-skills training
  • On-demand technology suite
  • Consulting for technology, HR solutions, and strategic workforce planning
  • Recruitment Process Outsourcing (RPO)
  • Business Process Outsourcing (BPO)

…over the full array of contact center disciplines

  • Traditional or Home-based Agents
  • Customer Service
  • Inbound and Outbound Sales
  • Help Desk
  • Collections
  • Market Research
  • Quality Assurance
  • Front-line and Supervisory positions
 

Contact KellyConnect today to see how we can help to accomplish your business goals.

 

 

Kelly receives MarCom award